Listening is More Important Than Talking
August 17, 2010 1 Comment
[tweetmeme source= “brennels” only_single=false]I had a mentor tell me one time “first one who speaks loses”. I didn’t understand it until I was the first to speak and lost. This happens in almost every conversation, whether it is dealing with customer complaints or just being assigned a task you weren’t interested in but you were the first to speak up so you, in return, owned the issue. Silence for many is tough for many but what it allows you to do is listen. Listening first to the problem, issue and or complaint allows the mind to think and then speak when there is something to be said that adds value.
This is a tough lesson for many to learn and requires discipline to site back and really listen to your surroundings. Listening isn’t just the process of hearing it is also the process of anticipating results and or actions from realizing the tone and or emotion involved with the situations you encounter.
So, learn to listen first, think and then speak to what is relevant versus just talking to be heard. Listening applies to any life situation and helps create an awareness of everything around other than what is obvious and allows you to better prepare your mind, body and soul.