The Inside Story to Launching a Social Intranet: Part 3 – The Reward.

It was the teams commitment and resilience that got us to this point but 5am came fast…

It was a tense moment. This was our last chance to resolve the issues at hand, otherwise, we would have to come up with plan B and in full disclosure, there was no plan B. We had to keep going. I joined the call a few minutes early and first thing I heard was “the index has completed”. These were the most beautiful words we could have heard and huge sighs of relief were heard. Then we got focused. The end was in reach and realized we can do this


About 7:30am, we held our breath as we watched the servers restart, one by one. After about fifteen minutes we were ready to test. This was the moment of truth. We removed the maintenance page, refreshed our browsers and the Social Intranet appeared. It worked! Images were appearing, links were fixed and most importantly, search results were as expected. There was a quick celebration and then returned focus to the tasks at hand. We weren’t finished yet! We still had the opportunity to complete our goals and deliver before the East Coast came on line…. All we had to do was finish the DNS redirect from the old intranet to the new URL.


At 9:15am, one of our executive sponsors emailed and said, why isn’t the site redirecting and when will that be complete? Before I replied, I hit refresh on my browser knowing it was in progress, and it was complete. We had done it.

We were exhausted but we made it through the challenges and all I had left was to send the executive communication announcing the site was live. I hit send at 9:30am.




The reward was delivering the finished product and having that sense of accomplishment. That was it. It was a sense of gratitude toward ourselves for sticking with it and completing what we committed to do. That was why we were willing to work without sleep, over our weekend and do what ever it took to complete the project because that was going to be the only way we would be satisfied.


Because the team was COMMITTED to the goals and objectives defined on day one of the project, we were able to overcome many of the challenges presented and keep moving forward. The challenges defined our RESILIENCE and because of that, we created a tighter bond as a team as we watched each other come through the other side. The REWARD was getting there together, delivering the experience, keeping our commitment to each other and knowing success was achievable. We made it together and as a team.


And now, the real work begins…



What keeps you motivated and what type of rewards are most satisfying to you?


About bracerennels
Retired from corporate. Previous experience assisting companies implement disruptive engagement marketing strategies to evolve community, collaboration and corporate communications. Provide strategic and executive leadership to transform traditional marketing programs into modern social engagement and improved customer experience. Currently scheduled to speak at the Argyle Executive Forum NYC Nov 5th and will entertain other speaking, advisory or consulting opportunities as time allows.

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